Refund policy

Thank you for shopping with us. We take immense pride in the authenticity, purity, and quality of our Ayurvedic products. Due to the sensitive nature of health and personal care items, we strictly maintain the following policy regarding returns, refunds, and replacements.

1. No-Return Policy on Opened Products
Due to strict hygiene, safety, and health regulations governing Ayurvedic medicines and health products:

Opened or Used Products: Under no circumstances can products be returned or refunded once the packaging, seal, or box has been opened or tampered with.
 

Change of Mind: We do not accept returns or offer refunds for non-defective products due to personal preference, taste, or accidental order placement once shipped.

2. Conditions Eligible for Refund or Replacement
We offer a full refund or replacement under two specific circumstances:

1. Incorrect Product Delivered: You received a product or variant different from what you ordered.

2. Quality Issues or Damage: The product arrived damaged, leaked, expired, or has a manufacturing quality defect.

3. Verification & Claim Requirements
To process a refund or replacement for an incorrect or defective item, you must fulfill the following requirements within 48 hours of delivery:

Timeframe: Report the issue within 48 hours of receiving the shipment.

Unboxing Proof: Provide clear photos or a short unboxing video clearly showing:
The outer shipping box and shipping label.
The unopened product seal/packaging.
The defect, damage, or wrong item received.

Condition: The product must remain completely unopened and unused, in its original packaging with all seals intact.

4. How to Initiate a Claim

1. Contact Us: Reach out to our Customer Care team via email at [nityanandpureherbs@gmail.com] or WhatsApp/Phone at [9927868844].
2. Provide Details: Include your Order ID, a brief description of the issue, and the required clear photos/videos.
3. Review: Our Quality Assurance team will review your claim within 24–48 hours.

5. Refund Process & Timelines Once your claim is validated and approved:

Refund Method: The refund will be processed back to the original payment method used during purchase. For Cash on Delivery (COD) orders, refunds will be initiated via bank transfer (you will be asked to share your account details).

Processing Time: Approved refunds are initiated within 3 to 5 business days. Depending on your bank or payment gateway, funds typically reflect in your account within 5 to 7 business days.

Replacements: If you opt for a replacement instead of a refund, a new dispatch will be arranged at no additional shipping cost to you.